Aura Energy

Legal

Privacy Policy

Last updated: 27 January 2026

Aura Energy (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or make payments through our platform.

1. Information We Collect

We may collect the following information when you use our website or services:

1.1 Personal Information

  • Name
  • Phone number
  • Email address
  • Postal address
  • Any other details you voluntarily provide via forms or inquiries

1.2 Project Information

  • Property details
  • Electricity bills
  • Documents shared for solar assessment or installation

1.3 Payment Information

  • Information required for payment processing (collected securely by our payment gateway partner)

1.4 Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data to improve website functionality

2. How We Use Your Information

We use your information to:

  • 2.1 Provide solar assessments, proposals, and installation services
  • 2.2 Process payments securely
  • 2.3 Communicate regarding inquiries, project updates, and customer support
  • 2.4 Improve our website, services, and overall customer experience

3. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may be shared only with:

  • 3.1 Payment gateway providers for secure transaction processing
  • 3.2 Service providers or partners involved in delivering solar solutions
  • 3.3 Legal or regulatory authorities when required by law

4. Payment Security

We use trusted and secure third-party payment gateway providers to process transactions. Aura Energy does not store your credit card, debit card, UPI, or net banking details on its servers.

5. Cookies

Our website uses cookies to enhance your browsing experience. You may manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

7. Your Rights

You have the right to:

  • 7.1 Access, correct, or update your personal data
  • 7.2 Request deletion of your personal information (subject to legal and regulatory requirements)
  • 7.3 Opt out of marketing communications at any time

8. Data Security

We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details below.

Contact

Aura Energy